Shipping & Refund Policy

Last updated: May 30, 2026

Who operates this site

VidaFlow Health is a brand operated by VidaFlow Health, LLC, a limited liability company formed in [Your State]. References in this policy to "VidaFlow Health," "we," "us," or "our" mean VidaFlow Health, LLC doing business as VidaFlow Health. Principal office: 123 Example Street, Suite 100, Anytown, ST 00000.

How ordering and payment work

This Site does not sell products and does not process payments. You begin with a free consultation request, and any payment, membership enrollment, and recurring billing happens on the separate provider platform at portal.vidaflowhealth.com after your consultation. This policy explains how shipping, cancellations, and refunds are handled once a provider has prescribed and a pharmacy has prepared your medication.

Shipping

Orders are filled and shipped by independent licensed pharmacies only after a licensed provider has issued your prescription. Medications ship free, in discreet, unbranded packaging.

Most orders ship within one to three business days and arrive within a few days after that, depending on your location and the pharmacy's processing times. Temperature-sensitive medications ship with appropriate cold-chain packaging. Shipping timelines are estimates and are not guaranteed.

Prescription medications cannot be returned

For your safety and as required by law, prescription medications generally cannot be returned, resold, or reused once they have been dispensed or shipped. Shipped medications are therefore not eligible for return or for a return-based refund.

If something is wrong with your order, do not discard it before contacting us. See the section on damaged, lost, or incorrect orders below.

Refunds

Whether a charge can be refunded depends on what the charge was for:

• Medication: If a licensed provider determines you are not eligible for treatment before your medication is dispensed, you are not charged for that medication. Once medication has been dispensed or shipped, it is non-returnable and is generally not refundable, because it cannot be reused.
• Consultation: There is no charge to request a consultation on this Site. If a separate consultation fee applies on the provider platform, any refund of that fee is handled under the terms presented to you there.
• Membership fees: Membership fees may be refundable in limited circumstances. Cancelling stops future billing going forward but does not automatically refund a fee already charged or medication already dispensed.
• To ask about a refund for any consultation or membership fee, contact our Patient Care team at care@vidaflowhealth.com or (800) 000-0000 and we will review your situation.

Cancelling a membership or recurring billing

If you are enrolled in a Protocol Membership or another protocol with recurring billing, that billing is set up on the provider platform at portal.vidaflowhealth.com. You can cancel future charges at any time before your next billing date by signing in to portal.vidaflowhealth.com or by contacting our Patient Care team at care@vidaflowhealth.com or (800) 000-0000.

Cancellation stops future recurring charges. It does not refund medication that has already been dispensed or shipped, and it does not by itself refund a membership fee already charged. This is consistent with how billing and cancellation are described in our Terms of Use.

Damaged, lost, or incorrect orders

If your order arrives damaged, is lost in transit, or is the wrong item, contact our Patient Care team at care@vidaflowhealth.com or (800) 000-0000 within seven days of the expected delivery date. Keep the packaging and do not discard the product until we have reviewed the issue. We will coordinate with the pharmacy to make it right, which may include a replacement where appropriate.

Contact

Questions about this policy, or legal and privacy notices, can be sent to VidaFlow Health, LLC (dba VidaFlow Health), 123 Example Street, Suite 100, Anytown, ST 00000, by email at care@vidaflowhealth.com, or by phone at (800) 000-0000.